Smartphone maker BlackBerry has paused the global roll
out of instant messaging service BlackBerry Messenger (BBM) on rival Android
and iPhones, blaming the delay on issues caused by an unreleased version.
However, the Canada-based firm, which has not specified
the time when the app will be available, said customers who have downloaded BBM
for iPhone will be able to use it.
"We know you're waiting. Pausing #BBM4All rollout
to fix issues caused by unreleased BBM for Android app," BlackBerry said
on social networking site Twitter.
"We will provide you an update on timing as soon
as we can. Teams are working non-stop," it added.
Blackberry had earlier announced that it will provide
its popular chat application BBM on Android operation system from September 21
and for iPhone users from September 22.
Explaining the reasons behind the delay, BlackBerry on
its official blog said: "Prior to launching BBM for Android, an unreleased
version of the BBM for Android app was posted online. The interest and enthusiasm
we have seen already, more than 1.1 million active users in the first 8 hours
without even launching the official Android app, is incredible.
"Consequently, this unreleased version caused
issues, which we have attempted to address throughout the day."
It further said: "Our teams continue to work
around the clock to bring BBM to Android and iPhone, but only when it's ready
and we know it will live up to your expectations of BBM.
"We are pausing the global roll-out of BBM for
Android and iPhone. Customers who have already downloaded BBM for iPhone will
be able to continue to use BBM."
The unreleased Android app will be disabled and customers who downloaded
it should visit www.BBM.com to register for updates on official BBM for Android
availability, BlackBerry said.
"As soon as we are able, we will begin a staggered
country roll-out of BBM for Android and continue the roll-out of BBM for
iPhone," the blog post said.
These issues have not impacted the BBM service for
BlackBerry, it added.
BBM has more than 60 million monthly active customers
on BlackBerry alone, and majority use BBM an average of 90 minutes per day. BBM
customers collectively send and receive more than 10 billion messages each day,
nearly twice as many messages per user per day as compared to other mobile
messaging apps, it added.
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